Shortfall Collection
Shortfall & Co-Payment Collection SaaS for Medical Practices
Here’s how it works.
A patient arrives at your medical practice and receives treatment from the doctor as normal. Once the consultation or procedure is completed,
our software automatically compares your practice RATE/FEE with the patient’s medical aid RATE and instantly calculates any shortfall or
co-payment that the patient is responsible for.
Instead of allowing that outstanding balance to become bad debt, the patient is assisted immediately at reception. The patient is presented with a
recurring monthly payment agreement based on an affordable instalment plan.
The patient then signs the agreement digitally and authorises recurring payments through one of our secure payment gateway partners. Once authorised,
the payment gateway automatically deducts the agreed monthly instalments from the patient’s bank account or bank card.
These deductions continue automatically every month until the outstanding shortfall balance has been paid in full. There is no need for your staff to make
follow-up phone calls, send repeated reminders, or chase payments manually.
The result is simple: your practice collects more of its outstanding shortfalls, reduces administrative workload, improves cash flow, and provides patients
with a convenient and affordable way to settle their medical accounts.
Our goal is to transform shortfall collection into a seamless, automated process that benefits both healthcare providers and their patients.
Thank you.
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Shortfall & Co-Payment Collection SaaS for Medical Practices
Managing patient shortfalls and co-payments is one of the biggest challenges faced by doctors, specialists, medical practices, and private healthcare providers. Outstanding patient balances can negatively impact cash flow, increase administrative work, and consume valuable staff time. Our Shortfall & Co-Payment Collection SaaS provides an automated, secure, and professional solution that helps healthcare providers collect outstanding patient balances efficiently while improving the patient payment experience.
What Is a Medical Shortfall?
A medical shortfall, also known as a co-payment or patient balance, occurs when a medical aid scheme does not cover the full cost of a consultation, procedure, or treatment. The difference between the doctor’s tariff and the amount paid by the medical aid becomes the patient’s responsibility.
Instead of spending months following up on unpaid balances, practices can automate the entire collection process using our cloud-based Shortfall Collection SaaS platform.
How Our Shortfall Collection SaaS Works
Our platform has been designed specifically for medical practices that want to simplify patient collections without creating unnecessary administrative work.
Step 1: The Patient Receives Medical Treatment
The process begins when a patient visits the doctor, specialist, clinic, or healthcare practice for treatment. The healthcare provider delivers the required medical services as usual.
Step 2: Tariff Comparison
Once treatment has been completed, our system compares the doctor’s tariff with the amount covered by the patient’s medical aid. This automated comparison immediately identifies whether a shortfall or co-payment exists.
If the medical aid pays the full amount, no further action is required.
If there is an outstanding balance, the system proceeds to the next step.
Step 3: Patient Payment Agreement
When a shortfall has been identified, the patient is presented with a clear payment agreement explaining the outstanding amount and the agreed repayment terms.
The patient reviews the agreement before providing consent, ensuring transparency throughout the process.
Step 4: Secure Recurring Payment Approval
After signing the payment agreement, the patient receives a secure recurring payment link powered by our trusted payment partner, PayFast.
The patient simply opens the secure payment link and authorises the recurring payment using their preferred payment method.
Depending on the approved payment method, repayments can be deducted from the patient’s bank card or authorised bank account according to the agreed schedule.
Step 5: Automatic Collections
Once authorised, our Shortfall Collection SaaS automatically manages the recurring collections.
Payments continue according to the agreed schedule until the outstanding balance has been paid in full.
There is no need for practice staff to manually phone patients every month or repeatedly send payment reminders.
Benefits for Medical Practices
Our platform helps healthcare providers improve cash flow while reducing administrative costs.
Key benefits include:
Automated shortfall collection
Secure recurring payment authorisation
Reduced debtor management
Improved patient payment compliance
Faster recovery of outstanding balances
Less manual administration
Better cash flow management
Transparent payment agreements
Cloud-based software accessible anywhere
Professional patient payment experience
Benefits for Patients
Patients also benefit from a simple and convenient repayment process.
Instead of paying a large medical shortfall immediately, they can approve recurring payments and settle their balance over time according to the agreed arrangement.
Patients enjoy:
Convenient recurring payments
Secure online payment approval
Transparent repayment agreements
No repeated payment requests
Easy payment management
Professional digital experience
Secure Payment Technology
Security is essential when processing healthcare payments.
Our platform integrates with PayFast to provide secure recurring payment authorisation and payment processing. Patients approve payments using secure online payment technology, helping practices reduce payment risks while maintaining patient confidence.
Designed for South African Healthcare Providers
Our Shortfall Collection SaaS has been developed for the South African private healthcare industry.
Whether you operate a:
General practitioner practice
Specialist practice
Medical clinic
Day hospital
Private healthcare facility
Allied healthcare practice
our software can streamline the management of patient shortfalls and co-payments.
Reduce Outstanding Patient Debt
Many practices struggle with unpaid patient balances because traditional debt collection methods rely heavily on manual follow-ups.
Our automated platform removes much of this burden by creating a structured repayment process from the beginning. Patients understand their financial responsibility, authorise recurring payments, and repayments continue automatically until the balance reaches zero.
This reduces outstanding debt while allowing healthcare providers to focus on patient care rather than collections.
Why Choose Our Shortfall Collection SaaS?
Our solution combines healthcare billing automation with secure recurring payment technology to create a complete patient shortfall collection platform.
Instead of relying on spreadsheets, manual phone calls, or expensive collection processes, practices can automate the entire workflow from identifying the shortfall to collecting the final payment.
The result is improved cash flow, reduced administrative workload, higher collection rates, and a better overall experience for both healthcare providers and patients.
If your practice is looking for a smarter way to manage medical shortfalls and co-payments, our Shortfall Collection SaaS provides an efficient, secure, and scalable solution designed to simplify patient payment collections while supporting the long-term financial health of your practice.
